Deposits & Withdrawals Guide

How the Cashier Works

The 10 bet cashier serves as the central hub for all your financial activity. Your account balance is held and displayed in Philippine Pesos (PHP), denoted by the ₱ symbol. Whether you are adding funds to start playing or requesting your winnings, everything is managed within a single, secure interface.

It is important to understand that while deposits are designed for convenience, withdrawals are treated as formal requests. Each payout request undergoes a review process to ensure security and compliance before the funds are released. This ensures a safe environment for all players and protects your balance from unauthorized access.

Payment Method Categories in the Philippines

How to Deposit

1. 1

   Log In to Your Account

   Access your profile using your official login credentials to ensure you are depositing into the correct account.

2. 2

   Open the Cashier

   Navigate to the "Deposit" or "Cashier" section usually located at the top of the interface or within your account menu.

3. 3

   Select a Payment Category

   Choose from the available categories such as e-wallets or bank transfers based on your preference and availability.

4. 4

   Enter the Amount

   Input the specific amount of PHP you wish to deposit. Check that the figure is correct before proceeding to the next step.

5. 5

   Confirm the Transaction

   You will be redirected to your payment app or a secure provider page. Complete the authentication to finalize the transfer.

6. 6

   Verify Your Balance

   Return to the main lobby to see your updated balance. If the funds do not appear, please visit our Support Page.

Why Payment Methods Must Be in Your Own Name

One of the most critical rules at 10 bet is that all payment methods must belong to the registered account holder. This means the name on your bank account, e-wallet, or card must exactly match the name provided during registration.

This policy is not designed as red tape, but as a powerful security shield. By ensuring that funds only move between accounts with matching identities, we prevent unauthorized account takeovers and protect players from fraud. If a third-party payment is detected, the transaction will be rejected and the funds returned to the source. Similarly, mismatched names during a withdrawal request will block the payout, as we cannot release funds to an account that does not belong to the verified player.

How to Request a Withdrawal

1. 1

   Complete Identity Verification

   Ensure your account is fully verified. This is a prerequisite for all first-time payouts to ensure security.

2. 2

   Settle Active Bonuses

   Check if you have any active Bonuses. You must meet the wagering requirements or close the bonus before withdrawing.

3. 3

   Open the Cashier

   Go to the cashier section and switch from the "Deposit" tab to the "Withdrawal" or "Payout" tab.

4. 4

   Choose a Payout Method

   Select the method you wish to receive your funds. Generally, this should be the same method used for your deposit.

5. 5

   Submit Your Request

   Enter the amount you wish to withdraw and submit the request for review by our finance team.

6. 6

   Track Request Status

   Monitor the status of your request in your account history. You will be notified once the request is approved and processed.

Account Verification & Your First Payout

Account verification, often referred to as "Know Your Customer" (KYC), is a standard procedure for every regulated gaming operator. It is the process of confirming that you are who you say you are. This is typically requested only once per account, rather than for every single withdrawal, to ensure a smooth experience over the long term.

To complete this process, you will generally be asked to provide three types of documentation: an official government-issued photo ID, a recent document (such as a utility bill) that confirms your registered address, and proof that your chosen payment method is indeed in your name.

To avoid any delays when you win, we strongly recommend uploading these documents before you initiate your first withdrawal. For a fast approval, ensure your uploads are clear: all four corners of the document must be visible, the text must be legible, and the images should be well-lit without glare. This proactive approach allows our team to verify your identity in the background, so your first payout can be processed without unnecessary interruptions.

Why a Withdrawal Might Be Delayed

While we strive for efficiency, certain factors can lead to a delay in your payout. Understanding these can help you resolve the issue quickly:

• Verification Pending: Your identity documents may still be under review. Action: Check your email for requests for clearer documents.
• Active Bonus Present: You may have unfulfilled wagering requirements. Action: Complete the requirements or contact support to forfeit the bonus.
• Method Mismatch: The payout method differs from the deposit method or account name. Action: Use the original deposit method.
• Incorrect Details: A typo in the account number or name. Action: Double-check your entered details in the cashier.
• External Checks: The receiving bank or e-wallet may perform their own security audits. Action: Contact your payment provider.

If your request remains pending beyond expectations, please visit the Support Page. When contacting us, please have your account ID and the withdrawal request reference number ready.

How Currency and Amounts are Displayed

All financial transactions and balances at 10 bet are handled in Philippine Pesos (PHP). Throughout the platform, you will see the ₱ symbol next to all figures to indicate the currency. If you use a payment method that operates in a different currency, the conversion is handled by the payment provider. The final amount shown to you on the confirmation page—before you finalize the transaction—is the active amount that will be deducted or credited.

Staying in Control of Your Budget

We believe gaming should always be entertaining. To help you maintain this, 10 bet provides various account tools to manage your spending. You can configure deposit limits within your account settings, which allow you to cap the amount of funds you can add over specific periods.

Please note that for your protection, requests to decrease a limit usually take effect immediately, while requests to increase a limit may be subject to a cooling-off period. We recommend deciding on your budget before opening the cashier rather than adjusting it after a round of play. For more tools and advice, please visit our Responsible Gaming page.

Protecting Your Funds and Account Security

Your security is our priority. We encourage all players to use the security options provided in their account settings, such as strong passwords and two-factor authentication where available. Always keep your payment details and account credentials confidential.

Only make deposits through the official cashier on this domain. Be vigilant: 10 bet will never ask you to transfer money to a personal account or a different website via a private message or email. Any such request should be treated as fraud and reported to our security team immediately.

Frequently Asked Questions